abc8 Privacy Policy

This privacy policy applies to all users of the abc8 platform. By creating an account on abc8 or browsing our website, you are considered to have automatically agreed to this policy. Please read this document carefully before using the platform.

All our operations follow the highest standards of digital security. Protecting user information is one of abc8's primary responsibilities. This policy is reviewed regularly and updated as needed.

This privacy policy is an integral part of our Terms and Conditions. It is recommended to read both documents together to get a full understanding of the platform's overall rules.

abc8 collects two types of information to run its services properly — information provided directly by you, and information generated automatically while you use the platform.

2.1 User-Provided Information

We collect the following information during account registration and verification:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Bank account or mobile banking number (for deposits and withdrawals)
• Address (where applicable)

2.2 Automatically Collected Information

When you log in to abc8 or browse the site, certain technical information is automatically recorded:

• IP address and device type
• Browser type and operating system
• Time spent on the site and pages visited
• Cookies and similar tracking data
• Transaction history and gaming activity logs

abc8 uses collected information only for specific and legitimate purposes. Any unethical or unauthorised use of personal information is against our policy.

3.1 Providing Core Services

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer
• Providing customer support and resolving issues
• Applying bonuses and promotional offers

3.2 Security and Fraud Prevention

• Protecting accounts and preventing unauthorised access
• Detecting suspicious transactions
• Taking action against the creation of multiple accounts

3.3 Service Improvement

• Analysing and improving platform performance
• Personalising the user experience
• Planning the addition of new games and features

3.4 Legal and Regulatory Obligations

Certain information may be used to verify details in required legal situations and to assist law enforcement agencies upon request. In such cases, abc8 always complies with applicable law.

abc8 never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may need to be shared with specific partners in order to operate our services.

4.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and relevant banking institutions to complete transactions. These organisations handle information according to their own privacy policies.

4.2 Technology Providers

Gaming software providers — such as Pragmatic Play, PG Soft, JILI, and Evolution — may require limited technical information to operate games. This information is used for technical purposes only.

4.3 Legal Authorities

Required information may be provided on the basis of a court order or a valid request from a competent authority. In such cases, abc8 always tries to protect the user's interests as far as possible.

abc8 uses cookies and similar technologies on its website to improve your browsing experience and help the platform function correctly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Help review site usage and improve our services.

5.2 Cookie Controls

You can control or decline cookies through your browser settings. However, disabling essential cookies may cause some important platform features to stop working correctly.

abc8 has put in place the highest industry-standard technical and administrative measures to protect your information. Our security framework operates across multiple layers.

6.1 Technical Security

• SSL Encryption: all data transmission is encrypted using SSL technology
• Firewall and intrusion detection system
• Regular security audits and vulnerability testing
• OTP verification process
• Secure data storage servers

6.2 Administrative Security

• Access to information is restricted to authorised staff only
• Regular privacy training for staff
• Emergency response plan in the event of a data breach

Even so, no digital system is entirely free of risk. Users should therefore also stay alert — change your password regularly and do not share your login details with anyone.

Every user registered on abc8 has certain basic rights regarding their personal information.

7.1 Right to Know

You may ask abc8 at any time what information is stored about you and how it is being used.

7.2 Right to Correction

If there is any incorrect or outdated information in your profile, you can contact customer support to have it corrected.

7.3 Right to Close Your Account

You may request to close your account on the abc8 platform. After an account is closed, certain information may be retained in our system for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can opt out at any time through your account settings or by contacting customer support.

To exercise these rights or for any questions about your information, please contact us. Our support team is available 24/7 in both Bengali and English. To learn more about our services, you can read our About abc8 page.

abc8 retains user information only for as long as necessary. Information for active accounts is kept for as long as the account remains open.

Even after an account is closed, records of financial transactions and identity verification documents may be kept in our system for a specified period due to legal requirements. This retention is carried out under legal obligations.

Analytical data is generally kept in anonymised form, where it is not possible to directly identify any individual.

The abc8 platform is for persons aged 21 or older only. We do not knowingly collect information from any minor (persons under 21 years of age).

An age verification process is followed at account registration. If a minor has accidentally opened an account and we become aware of it, that account will be closed immediately and the relevant information will be deleted.

To read our detailed guidelines on responsible gaming, visit the Responsible Gaming page, which covers ways to keep yourself and your family safe.

abc8 reserves the right to amend and update this privacy policy as needed. If any significant changes are made, users will be notified via their registered mobile number or email.

If you continue using the platform after an updated policy is published, you will be considered to have agreed to the new policy. It is therefore recommended that you visit this page regularly.

If you have any questions about this policy, please contact us by email: [email protected]